About me

Aaron Mack is a seasoned IT professional based in Fort Worth, TX, with a wide range of technical proficiencies. His expertise spans from CRM, Windows Desktop and Server Administration, to advanced systems like AWS, Azure, and Hypervisors.

He has extensive experience in various roles, including ITSD Consultant, DevOps Systems Administrator, and Incident Manager IV. Aaron has demonstrated his ability to progress projects from single instance projects to org-wide projects, troubleshoot problem tickets, and act as a point of contact for vendor support.

He holds a Security + 501 – CE certification, Sophos Firewall Engineer certification.

Technical Proficiencies

SharePoint, Salesforce, Jira, Symantec Ghost Casting, Symantec End-Point Protection, Symantec Desktop Encryption, Shavlik (Aventi), Broadsoft, McAfee ePolicy Orchestrator server, Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.), Hyper-V - Manager, GoToAssist, AD Manager Plus, Active Directory, FortiClient Authenticator, Equitrac, Code 2 Active Directory, Five9 Virtual Call Center, Five9 Supervisor, Calabrio, CSI Screen Capture, AWS (Lamda, EC2, S3, S3 Glacier), Kaseya, ConnectWise, Meraki, ITGlue, Symantec Endpoint Protection Manager, Sophos SUM, Sophos Central, vSphere vCenter, Pingdom, VEEAM, Nagios, PuTTY, Windows Server (2008, 2012, 2016, 2019), Microsoft Exchange (2010, 2013, 2016), Datto, Barracuda ESS, iLO, iDRAC, Ubuntu 20.04 LTS, Docker, ProxMox (PVE & PBS), TrueNAS, OpenMediaVault (5 & 6), Windows 11, Continuum RMM, Connectwise Remote Support Portainer, LionGaurd, CrowdStrike